Windsor Rocker
Tradition Evolved
“Windsor Rocker” and “The Windsor Rocker Company” are brand names of Katie Walker Furniture. All design rights in the Windsor Rocker belong to Katie Walker Furniture.
“Us”, “we” and “our” refer to The Windsor Rocker Company.
“You” and “your” refer to the purchaser.
Prices charged will be our current price on the day on which the order is placed unless otherwise stated in writing by us. We reserve the right to change our prices at any time without prior notification.
We offer a 20% discount to trade buyers and a 10% discount to Woodland Heritage members.
If we supply a quote containing prices which are different from our list price then this price is valid for 30 days from the date of the quotation.
For non-stock (bespoke) items a non-refundable 50% deposit is payable with order and the balance received in full for all orders prior to delivery.
Where your Windsor Rocker has been ordered to a bespoke specification, it is your responsibility to verify that this specification is correct as outlined in the invoice provided by us prior to your making the deposit payment.
Are invoices all include VAT. We are registered for UK VAT with registration number 644 6602 36.
Should you pay any initial invoice, either for a bespoke specification or for an out of stock item, but then fail to pay any balance due before delivery within 30 days of our invoicing you for that balance, we will cancel the order and will retain the original payment that has been received. Should you wish to resume your order within six months of original invoice payment then we will immediately invoice you for the balance but will not resume manufacture of your Windsor Rocker until payment has been received in full.
If you wish to cancel any order before we have arranged shipping, we will refund you the full amount paid. If your order is for a bespoke specification or for an out of stock item then we will only refund you the full amount paid to date if we have not started manufacture of your Windsor Rocker.
We strongly advise you to contact us as soon as decide to cancel and we will do everything we can to accommodate your change of mind, regardless of the circumstance.
We will make all reasonable efforts to deliver our Windsor Rockers within the period stated in our invoice. We will not have any liability for any delay in delivery.
An order will only be considered placed once either payment has been made in full for an in-stock item or, for bespoke versions or pieces out of stock at the time of order, that a 50% deposit has been received.
The risk of loss or damage to any Windsor Rocker passes to you upon delivery.
Although we have never had a return, we do understand that sometimes things can go wrong and so we ask you to inspect your Windsor Rocker upon delivery. If you find any defect you must notify us in writing within ten working days from the delivery date. If requested, you will supply us with adequate images of the defect so that we can assess it carefully.
If we agree that there could, subject to a physical examination, be a defect we will ask you to carefully pack the Windsor Rocker, ideally in the original packaging, so that we can arrange collection by our delivery company.
When it has been returned to us we will carefully inspect it and will contact you to tell you our findings.
Pieces are hand-made from natural materials. Although care is made in selection we cannot warrant that materials, texture and finishes exactly match any image or specification.
We warrant that all items will be free of errors in workmanship and will contact you to discuss repair or replacement if you have notified us within 10 working days of delivery.
We provide no additional warranty on delivery or shipping over that offered by the shipper used - details of which are available on request prior to shipping.
There is no warranty on any Windsor Rocker shipped outside the UK but we expect that damage in transit would be covered by the delivery company involved.
The Windsor Rocker name, logo and Windsor Rocker Company name are trademarks of Katie Walker Furniture.
The Windsor Rocker itself is a design registered with the UK Patent Office (design number 4024093) belonging to Katie Walker Furniture.
All images and all text on this site are covered by copyright but we are quite happy to discuss the use of any of our material. Please contact us or email us.
We love to share images of Windsor Rockers in our customers’ homes. If we have used any image provided by you, you may request to retain the copyright and be identified as the copyright owner and we will not share that image with anyone other than on our website without requesting your permission.
The Windsor Rocker is a chair that moves and we cannot be held liable for any accidents or loss caused by its use or as a consequence of its use in any way other than that caused by obvious negligence on our part in manufacture.
If we are prevented from carrying out our obligations to you by a cause beyond our reasonable control, including fire, flood, storm, failures of sub-contractors or transport, industrial action or acts of God, we shall not be liable for any failure or delay but will, of course, try to find alternative ways of fulfilling your order.
We really hope that we can satisfactorily reach agreement and can resolve any issues amicably. If all goes wrong, any dispute between the us shall be finally determined by the courts of England and Wales and the parties agree to submit to the jurisdiction of those courts.
August 2024